Name of Company: IBM INDIA LTD.
JOB PROFILE Technical Associate- Server Support:
The Profile offered is of Server Support.
This is purely a Technical Profile and not a BPO
JOB SUMMARY:
Remote Infrastructure support delivery
Perform problem cause analysis
Technical troubleshooting of email program (IBM Lotus notes) which include –repairing the browser.
Ability to Identify Opportunity & Implement Process Improvements
Has technical experience and skills in the areas of problem determination, creativity and analysis.
Ability to meet a set of defined account agent productivity measurements.
DATE: Jan 19, 2013
VENUE: Rayat Bahra Mohali Campus
REPORTING TIME: 9 AM
DATE OF JOINING: Immediate
PLACE OF JOINING: Bangalore & Hyderabad
SALARY PACKAGE – Rs.3 Lacs p.a (Higher Package for experienced candidates)
QUALIFICATION:
B.Tech (ECE, CSE, EE, ME) with 50% throughout---2012 passed out batch with no backlogs
MANDATORY SKILLS
# Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
# Browser Support - Internet Explorer
# Strong computer skills required
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Excellent oral and written communication skills.
# Neutral accent
DESIRED SKILLS:
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client - Outlook, Notes etc.
# Skilled in commercially standard software applications and major desktop operating systems.
# Awareness of basic networking concepts and technologies.
# Questioning skills /probing skills, as relevant to the issue and level of the caller
ADDITIONAL INFORMATION
# Candidates applying and selected for the job will be expected to work in shifts Morning, evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies allotted.
SELECTION PROCESS:
1. PPT
2. Written Test
3. Group Discussion
4. Technical and HR Interview Round
MANDATORY REQUIREMENTS:
The candidates are requested to bring the following documents during the campus drive.
CV/Resume.
All the mark sheets,
Provisional Degree Certificates / Degree Certificates
One photo ID proof (Driver's license/ voter's id card/ pass port).
